Box Office Manager - APPLY HERE

This part time position is responsible for being the first line of communication with the public for ticket sales, volunteer and donor relations, customer service, and patron satisfaction at Pit & Balcony Community Theatre in Saginaw, MI. Pit & Balcony is a 90-year-old non-profit organization whose mission is to create a dynamic community theatre which engages artists and audiences in enriching performing arts experiences. Company culture is focused on growth and particular emphasis is placed on job satisfaction and professional development. Strong boundaries ensure work/life balance. This position allows for self-directed work during a semi-flexible schedule. This is an exciting opportunity for anyone with a passion for or interest in the performing arts. No prior experience is necessary.

Job Responsibilities

  • Report to Managing Director
  • Staff box office during operating hours. 20-30 hours/week
  • Answer phones, sell tickets, provide excellent customer service. Some nights or weekends may be necessary during performances.
  • Build events, series, ticketing packages, coupons, etc. in AudienceView web-based ticketing platform – complete training and support provided
  • Be generally informed about all upcoming productions, auditions, special events
  • Manage Seasonal Flex Pass sales
  • Track and manage Flex Pass holder database
  • Manage Donor database
  • Assist with donor communications
  • Recruit volunteers from existing database
  • Manage volunteer database
  • Train volunteer box office personnel when necessary
  • Attend monthly board meetings
  • Additional duties as assigned

Job Qualifications & Skills

The ideal candidate:

  • Has excellent customer service and communication skills
  • Is a reliable, flexible, self-directed problem solver
  • Is collaborative; able to take initiative and work as a member of a team
  • Is focused and detail-oriented
  • Is well-versed in Microsoft and Google applications, especially Excel and Sheets; Apple Square and Salesforce experience is a plus
  • Is comfortable learning new technology & applications

Compensation & Benefits

Salary: $10-$13/hour, non-exempt

Benefits: 8 paid holidays/year

  • PTO – accrued immediately
  • Paid training
  • Annual performance review, merit raises & bonuses
  • Professional Development opportunities & assistance
  • Semi-flexible schedule
  • Complimentary tickets
  • Orville the Theatre Pug (our Office Dog)

Pit & Balcony is an equal-opportunity employer. We do not discriminate on the basis of race, ethnicity, religion, gender, age, disability, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment for all members of our community.

Job Type: Part-time


  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:

  • All staff, volunteers, & patrons are required to wear a mask while in the building regardless of vaccination status. These requirements may change based on State & Federal guidelines or MDHHS recommendations.

Ability to commute/relocate:

Saginaw, MI 48602: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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